During the first lockdown, many of the primary services that homeless populations depend on were restricted or closed. Information was hard to come by and navigating the rules of the lockdown was becoming increasingly difficult. 

The association Entourage, which promotes social inclusion and provides vulnerable people with valuable resources, established several measures to help the homeless population during this exceptional period. Among the resources provided, a helpline kept callers informed of the latest sanitary measures, an application facilitated mutual aid between neighbors and a telephone line was provided to help fight feelings of isolation and maintain social connections.